Terms of Service

These Terms of Service ("Terms") govern access to and use of Living Quarters ("the Service"), operated by Living Quarters ("we", "us", "our"). By creating an account, accessing an estate on Living Quarters, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an estate, association, or organization, you represent that you have authority to bind that entity, and "you" refers to both you and that entity.

If you do not agree to these Terms, do not use the Service.

Living Quarters is a platform for managing residential estates and communities — including resident directories, property and unit records, service charges and bills, payments, visitor management, and announcements. Features available to you depend on your role (estate administrator, staff, or resident) and your estate's subscription plan. We may add, change, or remove features at any time.

You must provide accurate information when creating an account and keep it up to date. You are responsible for all activity that occurs under your account and for keeping your login credentials secure. Notify us immediately if you suspect unauthorized access to your account.

Estate administrators are responsible for the accounts they create or invite on behalf of their estate, including staff and resident accounts, and for ensuring those individuals have agreed to these Terms.

Estates subscribe to a paid plan to use the Service. Fees, billing frequency, and plan features are described at checkout or in your order confirmation. Unless stated otherwise, subscriptions renew automatically at the end of each billing period until cancelled.

Service charges, dues, and other payments that residents make through the Service on behalf of their estate are processed by third-party payment providers. Living Quarters is not a bank or a party to those underlying obligations between residents and their estate — we provide the platform that facilitates collection, recording, and reconciliation of those payments.

Except where required by law or stated in a separate agreement, fees are non-refundable. We may change our pricing with reasonable notice; continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation;
• Attempt to gain unauthorized access to another estate's data or another user's account;
• Interfere with or disrupt the integrity or performance of the Service;
• Upload content that is fraudulent, defamatory, or infringes another party's rights;
• Reverse engineer, scrape, or resell the Service without our written permission.

We may suspend or terminate access for accounts that violate this section.

Estate administrators and their organizations retain ownership of the resident, property, financial, and operational data they submit to the Service ("Estate Data"). You grant us a license to host, process, and display Estate Data solely to provide and improve the Service.

Estate administrators are responsible for having a lawful basis to collect and share resident data through the Service, including obtaining any consents required under applicable data protection law. Our handling of personal data is described in our Privacy Policy.

The Service, including its software, design, and branding, is owned by Living Quarters and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features except as necessary to use the Service as intended.

You may stop using the Service and cancel your subscription at any time through your account settings or by contacting us. We may suspend or terminate access to the Service, with or without notice, for conduct that violates these Terms or that we reasonably believe is harmful to other users, us, or third parties. Upon termination, your right to use the Service ends, though certain provisions of these Terms (including Sections 7, 9, and 10) survive termination.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure at all times.

To the maximum extent permitted by law, Living Quarters will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of data, revenue, or profits, arising out of or related to your use of the Service. Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us in the twelve months preceding the claim.

You agree to indemnify and hold Living Quarters harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, such as by email or an in-app notice, before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to hello@livingquarters.app or Lagos, Nigeria.